Shipping charges / Shipping method

• We provide free shipping for all prepaid orders within India.
• A shipping fee of ₹150/- is applied to all Cash on Delivery (COD) orders
• COD is available for all orders above ₹999/-.
• Same-Day Shipping within Hyderabad is available. You can WhatsApp us to arrange the same.

Order processing and dispatch

• You will receive an email notification as soon as your order is confirmed.
• Products are typically shipped within 2-3 business days.

Delivery schedule / timelines

• Once the order is dispatched, it takes around 3-7 business days to reach you, depending on your pin code.
• Please note that orders to Jammu & Kashmir and North Eastern states might take longer than usual to get delivered.

Tracking information

• Once your package is dispatched, you will receive an email with tracking details.
• While we are committed to assisting in tracking your parcel, we cannot be held responsible for delays caused by natural disasters or unforeseeable circumstances, especially if they are attributed to our delivery partner.
  

Contact information

For any further assistance or inquiries regarding your order, please do not hesitate to contact us at support@kristora.in, +91 6302593406 (Mon-Sat, 10:00 AM to 6:00 PM).

Important shipping information

• Orders placed on Sundays and Public Holidays are dispatched the next working day.
• Same-day shipping is available only for Mumbai. Reach out via WhatsApp to check the availability and possibility. Same-day delivery excludes delays caused by weather, volume surges, traffic, etc.
• Shipping timelines exclude weekends and holidays.
• Orders once dispatched cannot be cancelled.
• Delivery delays may occur due to
  • Address changes post-order
  • Shipment date may change if the items purchased are out of stock
  • Made-to-order or pre-order products
  • Courier / Logistics company delays and inefficiencies.